No returns due to covid at this time!!!
NO
REFUNDS Online store credit only. Exchanges within 7 days after merchandise is received. Exchanges are accepted for items that have not been worn, washed, dry cleaned, altered or damaged. All original tags must be attached to start your return. Please download the Return/Exchange
Form:
(Must include form with Return/Exchange)
Returns must be in its original, UNWORN condition, within 7 days of purchase. Please include the reason for the return/exchange.
Shipping fees are non-refundable for return/exchanges. You MUST include the original invoice along with the return/exchange merchandise in order for us to process your return/exchange quickly and include the order number on your return/exchange label.
Use rotective box or wrap with thick paper. Item(s) received unwrapped or without the original box will be subject to a 15% restocking fee.
Customers are responsible for the return shipping. UByond Kouture recommends you ship your package with insurance using a trackable shipping method.
Items with a price of $10 or less are Final Sale. All Accessories, Beauty/Cosmetic, handbags, swimwear, wigs, sale items are Final Sale. No returns on items that are no longer in stock.
ALL SALES ARE FINAL ON INTERNATIONAL / CANADA ORDERS
Returns/Exchanges are processed within ten (10) business days after receipt of package.
Send all return/exchange merchandise to:
UByond
Kouture Returns/Exchanges
P.O. BOX 840112 Pembroke Pines, FL 33084
FAQs
Taking care of our members is something we take to heart. If you'd prefer to contact us directly, we invite you to utilize the information below:
Email us at: info@ubyondkouture.com
Emails are answered in the order that they were received. Delays may occur during weekends and holidays.
Customer Service hours:
Monday through Friday, 10:00am - 6:00pm Eastern Standard Time
Phone: 954-408-9755
Mailing Address:
UByond Kouture LLC
1601-1 N Main St #3159 SMB#32373
Jacksonville, FL 32206
All refused shipments will be charged 30% restocking fee based on the purchase price of the rejected merchandise(s). Shipping fee is non-refundable.
All undeliverable packages due to incorrect name or address, or not present / failure to claim will result in a 20% restocking fee. Shipping fee is non-refundable.
On very rare occasions, we do make mistakes on shipping item. Please contact us when this happens, UByond Kouture will make it right. We may or may not require the original item to be returned back to us.
We reserve the right to request for photos of the wrong item shipped to you.
For all defective items please start a damage claim by contacting: info@ubyondkouture.com
Send clear photos of the wrong/defective item and a copy of the original invoice.
Refund/Exchange will be made within ten (10) business days after receipt of package.
UByond Kouture respects your privacy. Any personal information such as your name, phone number, address, e-mail address, products purchased, etc, obtained through UByond Kouture is private. It is maintained by UByond Kouture in a secure and protected environment and will never be released to any third party.
UByond Kouture is a secure site. Once you enter our checkout page, you are on a secure server technology. Your credit card and personal information is encrypted when
transmitted to us and are stored in a safe environment. Sometimes you may get a message that some pages on UByond Kouture are not secure. This is a security alert message which results from browsing to a non-secure page from a non-secure page. UByond Kouture only secures the pages that contain your personal information including credit card number. This helps us keep the site quick and efficient.
UByond Kouture will send you a confirmation email when your payment is received. Once you have completed checkout, you may check the status of your order at any time.
(Tracking information email may be in your Junk Mail folder)
We accept all majorcredit cards.Master Card, PayPal,Visa, Discover, Amex, Afterpay
Tax rate is based on your shipping address.